Tel: 01226-744716
Hoyland Insurance
Brokers Ltd.
1000false dots bottomright 320false false 800none
  • 5000 slideleft false 60 bottom 30

Terms of Business





S74 9DU

Tel No : 01226 744716                Fax : 01226 747647

Email : info@hoylandinsurance.co.uk


Authorised and regulated by the Financial Conduct Authority


Our Service

In arranging insurance for our customers, we act as an Independent Intermediary.  Our Service includes advising you with your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make.  We can also assist you with making a claim.

Please note our Uninsured Loss Recovery Scheme is not an insurance product and is not covered by Financial Conduct Authority (FCA) Regulations.  We will give you full details of any such arrangements before you make any commitment on any product we offer you.

Whose products do we offer?

We offer products from a range of insurers for:- Motor, Household, Motorcycle, Commercial Vehicle, Package, Shops, Offices and Liability.

We only offer products from a limited number of insurers for:- Travel, Boat, Landlords and Unoccupied Properties.

We only offer a product from a single insurer for:- Caravan and Personal Accident.

Ask us for a list of insurers we offer insurance from.


It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance.  Failure to disclose information pertaining to your insurance, or any inaccuracies in information given, could result in your insurance policy being invalid or cover not operating fully.

It is important that you ensure all statements you make on proposal forms, claim forms, and other documents are full and accurate.  If a form is completed on your behalf, you should check that all the answers shown to any questions are true and accurate before signing the document.

You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance.

Please note that under the Rehabilitation of Offenders Act 1974 you are not required to disclose convictions regarded as ‘Spent’.

You are advised to keep copies of any correspondence you send to us or direct to your insurer.

If you are in any doubt about whether information is material, you should disclose it.

Confidentiality and data protection

All personal and sensitive information about our customers is treated as private and confidential.

We will use and disclose the information we have about customers in the normal course of arranging and administering their insurances, and will not disclose any information to any other parties without their written consent.  Unless we are notified of any changes, we shall assume the personal and sensitive data we hold about our customers is correct, and shall use it to provide quotations when policies fall due for renewal.

In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded.

We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments, and may also pass to them details of your payments record with us.

Under the Data Protection Act 1998 individuals have a right to see personal information about them that we hold in our records.  A charge may be made for this service.  If you wish to exercise this right, or have any other related queries, you should write to us at the above address.

Access to records by a regulator or complaints resolution body

We may have to allow access to your records by a regulator or a complaints resolution body, or their appointees or representatives who have been appointed to undertake monitoring or investigatory activities.

Motor and home insurance anti-fraud registers

Insurers share information with each other via the Claims and Underwriting Exchange Register and via the Motor Insurance Anti-Fraud and Theft Register to aid the prevention of fraudulent claims.

In the event of a claim the information you supply on the claim form, together with any other information relating to the claim, will be put on the Registers.

Motor Insurer Information Centre (MIIC)

Insurers are legally required to provide details of motor insurance policies to the MIIC.  The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the Police and other government agencies have access.  This helps the pursuance of claims following accidents and assists in the detection of people who drive uninsured.

Use for marketing purposes

We may use information held about you to provide you with information about other products and services which we offer, and which we feel may be appropriate to you, by email, telephone, post, or other means.

You may exercise your right to give notice to stop data being processed for marketing purposes by contacting us at any time.  Please contact us on the above telephone number or write to us at the above address.


It is our intention to provide you with a high level of customer service at all times.  If there are occasions when we do not meet these standards, please contact the member of staff you were dealing with, either verbally or in writing.  They will take details of your concerns and we shall then acknowledge in writing, advising you who is dealing with the matter.  A copy of our full Complaints Handling Procedures is available upon request.

Cancellation rights (the mediation contract) – Retails Customers only

The Mediation Contract is the agreement between you and us for the insurance mediation services that we provide to you in respect of your insurance requirements.

Once you have entered into the Mediation Contract with us, you are entitled to a period of reflection during which you may decide whether to proceed with the purchase of the Mediation Contract.  The duration of this cancellation period is 14 days and commences from either:

  • the day of conclusion of the Mediation Contract; or
  • the day on which you receive the full terms of the Mediation Contract detailing the full contractual terms, conditions and information of the contract;

whichever is later.

To cancel this Mediation Contract within the cancellation period, please write to us at the above address.  If you do cancel this Mediation Contract within the cancellation period, you may be charged a proportion of any of our fees that we have incurred.

This Mediation Contract can be cancelled at any time by either party in writing by giving 5 days notice.  If you wish to give notice of cancellation, please write to us at the above address.  If we wish to cancel this Mediation Contract we shall write to you at the last known address we have for you on our records.

If you decide to cancel the Mediation Contract with us at any time other than during the cancellation period, we will refund any overpayment in fees that you have paid, or advise you of any further charges required if the premium was being paid by instalments.

Premium and financial aspects

In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our Licence Number is 088602.

We normally accept payment by cash or the following credit/debit cards (Visa, Mastercard, Switch, Solo, or Delta).

You may be able to spread your payments through insurers’ instalment schemes, a credit scheme with a third party finance provider, or a facility we have arranged ourselves.  We shall give you full information about your payment options when we discuss your insurance in detail.

We may keep certain documents such as your insurance policy documents or Certificate, where we are waiting for full payment of premiums.  In these circumstances, we shall ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

Risk Transfer

Premiums that we collect from you are held in an insurance broking account specifically used for the purpose of holding client premiums.  By virtue of agreements we hold with insurers, we collect premiums as an agent of the insurer.  Therefore, once we have collected premiums from you, under the terms of our agreements with insurers, those premiums are treated as having been paid to the insurer.  We will remit the premiums to insurers, after deduction of our commission, in accordance with the terms of our agreements with insurers.

Client Money Segregation (Statutory Trust)

Premiums that we collect from you will be segregated into and held in a Client Money Bank Account.  The client money will be held by us as trustee on your behalf.  The Client Money Bank Account is set up as a trust governed by the FCA rules.  This means that once the client money is segregated into the Client Money Bank Account, it falls into our legal ownership but remains in the beneficiary ownership of customers whose premiums are deposited in the Account.

If we become insolvent, the terms of the trust dictate that customers will have prior claim on the client money in the Account according to their respective interests in the client money.  The costs relating to the distribution of client money may have to be borne by the trust.


As an Independent Intermediary we are often paid commission by your insurance company, details of which are available on request.  We also may apply charges to cover the administration of your policy.

Return premiums

Return premiums usually arise if an insurance risk is reduced or a policy cancelled.

On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount due to you.

In view of the costs involved, we shall not issue any return premium that is less than £20.00 (after deducting reclaimed commission.)  An amount less that £20 will be held to your credit and can be utilised against any future insurance policy with us.

If a policy is cancelled, we shall refund any return premium due (after deduction of the commission and our charge.)

Policy terms, conditions, and warranties

You should read through all policy terms, conditions, and warranties shown on your policy documentation.  Please ensure you understand them and are able to follow their requirements exactly.  If not, please advise us immediately as a breach of any terms, conditions, or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy.

Disclosure of commission

If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available upon request.

Customer money passed to another person

In accordance with FCA Regulations we have to inform you that in managing and/or arranging your insurance requirements, we may transfer money that you have paid us, in payment of an insurance premium, to another insurance intermediary.

By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this section.

Governing Law

This Agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the [non-] exclusive jurisdiction of the English Courts.

Other taxes or costs

Other taxes or costs, or both, may exist in relation to the products and services offered by us which are not paid through, nor imposed, by us.


In the event of a claim, in the first instance you should notify your Insurers promptly.  You should never admit responsibility.  Details of the claims procedure are in your policy booklet, alternatively, please contact us for the claims helpline and any assistance you require.  In the event of a claim, we reserve the right to seek immediate full payment of all outstanding premiums.

Financial Services Compensation Scheme

We are covered by the FSCS.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

Signed     CCamplin                         Dated : 1st January 2012    


            On behalf of Hoyland Insurance Brokers Ltd

© 2021 Hoyland Insurance Brokers Ltd.
Authorised and regulated by the Financial Conduct Authority
Company Registration Number: 1404770
FCA Firm Reference Number: 301204